Can we see something you have running in production right now?+
Yes. On the call we show a live system and, where the client agrees, put you in touch with them directly. Every case study on this site is a system in daily use, not a pilot.
Who owns the code when we part ways?+
You do. The full source, the deployment configuration and the documentation are yours at handover. Nothing runs on a licence you have to keep paying us for.
What does this cost to run after launch?+
Two lines: the model API and the server. For a typical support agent that is $30-150 a month depending on volume, and the server from $10. Optional support is from $600 a month. We tell you the expected number before the build starts.
Do we get a prototype before paying?+
Yes. We build a working prototype on your data within 3-5 days of the scope call. If it does not do what you need, the project stops there at no cost.
Who actually does the work?+
A small team of four. You meet the engineer on the scope call and that is the person who writes the code. We take three to four projects a month so nobody is spread across ten.
What happens when it breaks at 9pm?+
Every system ships with monitoring and alerting. During the support window a failure is looked at within 24 hours, and critical paths have a fallback so your customers see a human rather than an error.
Tell us about a project that failed.+
We scoped a support agent for a client whose product catalogue lived in three systems that disagreed with each other. The prototype worked, the data did not. We stopped at the prototype stage and told them to fix the catalogue first. They did, and we shipped six months later. Charging for the build would have been the wrong call.
Where are you based?+
Yerevan, Armenia. UTC+4, which is two to three hours from most of Europe and a normal morning overlap with the US East Coast. Contracts and invoices come from an Armenian entity, payments by bank transfer or Wise.